Terms of Service

Last updated: December 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the Onyx Collaborative Social Work Services website and any services we provide. By accessing our website or using our services, you agree to be bound by these Terms.

Onyx Collaborative Social Work Services is a social work service provider registered in England and Wales.

2. Our Services

We provide professional social work services including, but not limited to:

• Parenting and family assessments
• Risk assessments
• Special Guardianship Order (SGO) assessments
• Prospective Adopter Reports
• Internal investigations and audits
• Training and mentoring
• Consultancy services

All services are subject to individual service agreements and professional terms agreed upon engagement.

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not:

• Infringe the rights of any third party
• Restrict or inhibit anyone else's use of the website
• Breach any applicable laws or regulations
• Transmit harmful code or malware
• Attempt to gain unauthorised access to our systems

4. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Onyx Collaborative Social Work Services or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

5. Professional Standards

All our social work services are delivered in accordance with:

• Social Work England professional standards
• The Health and Care Professions Council (HCPC) standards where applicable
• Relevant legislation including the Children Act 1989 and 2004
• Current best practice guidelines and frameworks

6. Confidentiality

We maintain strict confidentiality in all our professional work. Information shared with us is handled in accordance with our Privacy Policy and professional codes of conduct. Exceptions to confidentiality apply where there are safeguarding concerns or legal requirements to disclose information.

7. Accuracy of Information

While we strive to ensure all information on our website is accurate and up-to-date, we make no warranties or representations about its completeness or accuracy. Information provided is for general purposes only and does not constitute professional advice.

8. Limitation of Liability

To the fullest extent permitted by law, Onyx Collaborative Social Work Services shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Service Agreements

Specific services are provided under individual service agreements which set out:

• Scope of work and deliverables
• Timescales and deadlines
• Fees and payment terms
• Cancellation and amendment policies
• Specific terms relevant to the service

10. Complaints

We are committed to providing high-quality services. If you have any concerns or complaints about our services, please contact us in the first instance. We have a formal complaints procedure available upon request.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services constitutes acceptance of the modified Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Us

If you have any questions about these Terms, please contact us:

Onyx Collaborative Social Work Services
Email: info@onyxcsw.co.uk