Privacy Policy

Last updated: December 2025

1. Introduction

Onyx Collaborative Social Work Services ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number)
• Organisation and job title
• Information provided in enquiry forms and correspondence
• Referral information related to assessments

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• IP address (anonymised where possible)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our services
• Process referrals and arrange assessments
• Communicate with you about our services
• Improve our website and user experience
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you submit an enquiry form or contact us
• Contract: To provide services you have requested
• Legal obligation: To comply with applicable laws and regulations
• Legitimate interests: To improve our services and website

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website
• Professional advisors (legal, accounting) as required
• Regulatory bodies when required by law
• Referring organisations as part of assessment services (with appropriate consent)

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Assessment records are retained in accordance with social work regulatory requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (in certain circumstances)
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Onyx Collaborative Social Work Services
Email: info@onyxcsw.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: ico.org.uk